When new leadership took over the Nassau Health Care Corporation (now NuHealth) in 2005-6 we realized that we had real challenges in our Quality program. We had insufficient processes to track quality data, or to educate our clinicians, and we had poor outcomes on our initial Joint Commission survey. The Krasnoff Quality Management Institute helped to turn us around and put us on the right track.
When we reached out to the Krasnoff Institute for support and guidance to help us develop our limited quality program, their staff responded enthusiastically and collaborated with us to establish the foundations of a first-rate quality program. Working together to educate and support quality resulted in real successes for us. The subsequent Joint Commission survey was successful, our Core measure data are now reliably collected and our clinical staff has embraced the importance of integrating quality into the delivery of care. Our relationship with the Krasnoff helped us with our Central Line Infection Program which was so successful we won the Gage Award from the National Association of Public Hospitals (now America’s Essential Hospitals). We also won recognition from HealthGrades for our outcomes in OB/GYN. We consider ourselves fortunate to have made this successful collaboration and to now consider our quality program an essential component of excellent care.